At Casa Alegre Tours, we are committed to offering our clients/tourists high-quality, value-added tourism products and services, striving for continuous improvement and compliance with national and global standards, and establishing strategic alliances to fulfill this commitment to quality.
- Establish and maintain an effective and efficient Quality Management system based on our Mission, Vision, and Values.
- Ensure client satisfaction with the contracted and provided services, seeking to exceed their expectations.
- Adapt to client requests and needs whenever possible, within the limits of the contracted service and with respect for the team, the environment, and the values and customs that govern us.
- Ensure staff are properly familiar with the Company’s Objectives and Policies through informational meetings.
- Seek the development of the team by growing, innovating, and acting with professionalism, promptness, diligence, quality, and warmth.
- Treat any claims or complaints from stakeholders with the highest priority.
- To achieve maximum motivation among internal and external staff involved in our activities, we ensure our commitment to continuous improvement.
- In Guatemala, we protect children and adolescents from sexual exploitation in travel and tourism.
At Casa Alegre Tours, we are a company with a social and environmental commitment.
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At Casa Alegre Tours, we are committed to offering our clients/tourists high-quality, value-added tourism products and services, striving for continuous improvement and compliance with national and global standards, and establishing strategic alliances to fulfill this commitment to quality.
- Establish and maintain an effective and efficient Quality Management system based on our Mission, Vision, and Values.
- Ensure client satisfaction with the contracted and provided services, seeking to exceed their expectations.
- Adapt to client requests and needs whenever possible, within the limits of the contracted service and with respect for the team, the environment, and the values and customs that govern us.
- Ensure staff are properly familiar with the Company’s Objectives and Policies through informational meetings.
- Seek the development of the team by growing, innovating, and acting with professionalism, promptness, diligence, quality, and warmth.
- Treat any claims or complaints from stakeholders with the highest priority.
- To achieve maximum motivation among internal and external staff involved in our activities, we ensure our commitment to continuous improvement.
- In Guatemala, we protect children and adolescents from sexual exploitation in travel and tourism.
At Casa Alegre Tours, we are a company with a social and environmental commitment.
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